Testimonials

Mrs Dodds, Piddington. HP14

Very pleased.

Mrs Dodds, Piddington. HP14

Miss Fogarty, High Wycombe. HP13

Punctual, friendly and I was very pleased with the end result.

Miss Fogarty, High Wycombe. HP13

Mrs Wilson, Stokenchurch. HP14

The man arrived on time, perfect job, left no mess. Will use again definitely.

Mrs Wilson, Stokenchurch. HP14

Mr Theobald, Seer Green. HP9

Prompt, efficient and courteous service which left my oven looking like new. Highly recommended.

Mr Theobald, Seer Green. HP9

Mrs Janis, Lane End. HP14

Good service. Definitely worth doing! One and a half hours and everything is sparkling! Will use Norman again. Never had my oven cleaned before and was worried. Very pleased with results. Thank you.

Mrs Janis, Lane End. HP14

Mrs Fisher, High Wycombe. HP12

Super job – very competent – no mess, no smell – charming operative.

Mrs Fisher, High Wycombe. HP12

Mrs Dawson-Pick, Great Missenden. HP16

I never knew oven cleaning could be so relaxing! Expertly carried out by Norman – A brilliant result.

Mrs Dawson-Pick, Great Missenden. HP16

Mr Howe, High Wycombe. HP12

Great job, very friendly, brilliant service and would recommend to family and friends. Also pointed out some faults with our oven. Many thanks.

Mr Howe, High Wycombe. HP12

Mrs Williams, High Wycombe. HP12

Excellent reliable service

Value for money

Would recommend highly

Friendly and approachable

Will definitely use again.

Mrs Williams, High Wycombe. HP12

Gemma, High Wycombe. HP13

Great job, no fuss or mess. Nice man!

Gemma, High Wycombe. HP13

Mr Browning, High Wycombe. HP13

Thanks for very good service. Oven sparkling. Good job done as promised.

Mr Browning, High Wycombe. HP13

Mrs Faye, High Wycombe. HP13

Arrived on time. Excellent job. Would thoroughly recommend this service to anyone.

Mrs Faye, High Wycombe. HP13

Mrs Grace, High Wycombe. HP14

Norman has cleaned my oven this afternoon. I am delighted with the results – really unbelievable! Norman is an absolute professional and very importantly made no fuss whatsoever! Many, many thanks.

Mrs Grace, High Wycombe. HP14

Mr Foglieta, High Wycombe. HP13

Amazing service, friendly, on time and efficient. I could not ask for more.

Mr Foglieta, High Wycombe. HP13

Mrs Dunn, High Wycombe. HP14

Excellent service, cheerful engineer and excellent advice for future use given, and good value for money.

Mrs Dunn, High Wycombe. HP14

Mrs Richardson, High Wycombe. HP14

My oven looks amazing, just like new! I can hardly believe it. Lovely guy and an amazing service. Thank you, another very happy customer.

Mrs Richardson, High Wycombe. HP14

Mrs Facey, Lane End. HP14

Really delighted with my ”new” sparkling oven!

Mrs Facey, Lane End. HP14

Mrs Hammond, Ibstone. HP14

Very impressive! My oven was a mess and now it is lovely and clean. Norman is very friendly and knowledgeable.

Mrs Hammond, Ibstone. HP14

Mrs Manley, Hazlemere. HP15

Thank you for your excellent and prompt service. I am so pleased with my oven which now looks like new. Thank you for your care and attention.

Mrs Manley, Hazlemere. HP15

Mrs Nash, Stokenchurch. HP14

Very impressed with service. Nice, quiet gentleman, just got on with his work.

Mrs Nash, Stokenchurch. HP14

Mrs Hatt, Widmer End. HP15

Service provided by Norman was excellent.

Mrs Hatt, Widmer End. HP15

Mr Atkins, Stokenchurch. HP14

Good service, good job. Friendly, happy person.

Mr Atkins, Stokenchurch. HP14

Mrs Barrett, Prestwood. HP10

I have been using Norman from OVENU twice a year for the last three years. His work is excellent and reliable. My ten year old oven always looks like new. I would certainly recommend him to family and friends.

Mrs Barrett, Prestwood. HP10

Miss Blunt, High Wycombe. HP12

I have used Norman twice after my brothers recommendation of him. Great service, lovely chap and always does a great job. Would recommend to anyone. LOVE my oven after he has cleaned it.

Miss Blunt, High Wycombe. HP12

Mr Sanderson, High Wycombe. HP14

Second time I have used OVENU. Excellent service both times, returns the oven to nearly new.

Mr Sanderson, High Wycombe. HP14

Mrs Baker, Hazlemere. HP15

Very happy with the service. Prompt. Been left with a lovely clean oven. I will be using the service again. Nice man.

Mrs Baker, Hazlemere. HP15

Miss Spearing, Cressex. HP12

I am delighted with my ‘new’ oven! Norman arrived promptly and got straight to business. I would recommend him to everyone I know and will be booking him again. Such a lovely man and he did a fantastic job. Thanks.

Miss Spearing, Cressex. HP12

Miss Flint, High Wycombe. HP14

My oven was in need of some TLC. Norman is a wizard!!! Within a couple of hours it was truly gleaming – I was amazed. A great friendly, efficient service – will recommend to all friends and family.

Miss Flint, High Wycombe. HP14

Miss Carleton, Great Missenden. HP16

A very efficient service. My oven is sparkling.

Miss Carleton, Great Missenden. HP16

Mr Sloggett, Chesham. HP5

First class service. Looks like a new oven. Thank you.

Mr Sloggett, Chesham. HP5

Miss Witter, High Wycombe. HP12

Thank you so much for being both prompt and efficient. Very friendly and will certainly be calling again.

Miss Witter, High Wycombe. HP12

Mr Wilkes, High Wycombe. HP12

Norman arrived early. His service was clean, efficient and friendly. My oven is now like new. Highly recommendable.

Mr Wilkes, High Wycombe. HP12

Miss Cresswell, Wendover. HP22

What a fantastic service. Quick, Efficient, clean and tidy and friendly. No fuss – brilliant job! Thank you.

Miss Cresswell, Wendover. HP22

Mrs Frater, Rickmansworth. WD3

Excellent service. Brilliantly done!

Mrs Frater, Rickmansworth. WD3

Mrs Fox, High Wycombe. HP12

Good service. Punctual and no mess.

Mrs Fox, High Wycombe. HP12

Miss Sibbald, Amersham. HP6

Excellent service. Thank you Norman. We will meet again!

Miss Sibbald, Amersham. HP6

Ms Julia Field, Stokenchurch. HP14

Fabulous service. My oven is now a shining star. Fast, efficient and friendly – Norman is lovely.

Ms Julia Field, Stokenchurch. HP14

Mr Richard Cox, High Wycombe. HP12

Really pleased. Not only sparkling clean but minor repairs completed too!

Mr Richard Cox, High Wycombe. HP12

Mrs Pratley, Walters Ash. HP14

Courteous, good quality service. My oven was cleaned to a very high standard. Thank you.

Mrs Pratley, Walters Ash. HP14

Mr. P. L. Marsh, Amersham. HP7

Service by Norman is punctual, professional, perfect and a pleasure!

Mr. P. L. Marsh, Amersham. HP7

Sue Bradley, Hazlemere. HP15

Wow, a brand new oven!! Fantastic, friendly service, thank you.

Sue Bradley, Hazlemere. HP15

Mrs Downey, Chesham. HP5

Delighted with the service. My oven looks new again and it was all done with a cheery smile.

Mrs Downey, Chesham. HP5

Mrs Newell, Stokenchurch. HP14

The oven now looks sparklingly clean!!! Brilliant service. Can recommend OVENU to my friends.

Mrs Newell, Stokenchurch. HP14

Mr. Barrow, Lane End. HP14

Superb job, like new!

Mr. Barrow, Lane End. HP14

Darren Westly, Chesham. HP5

Oven looks like new. Highly recommended. Norman is a very nice chap.

Darren Westly, Chesham. HP5

Mrs Ollis, Beaconsfield. HP9

Norman has done a wonderful job on my ‘treasured’ if old oven. She looks gleaming and virtually brand new again! I can’t praise the service he has provided enough. Thank you Norman.

Mrs Ollis, Beaconsfield. HP9

Mrs Sarah Martin, Jordans. HP9

Thanks for such a great effort cleaning my rather crusty oven. Will use you again!

Mrs Sarah Martin, Jordans. HP9

Mrs Charlesworth, Wendover. HP22

My OVENU visit is definitely a highlight in my kitchen- sad but true! Norman always leaves my crusty and shameful oven looking brand new. We see tempting offers from other companies but we trust OVENU to do a professional, safe job. Thank you for enabling me to open my oven door in front of my mother-in-law!

Mrs Charlesworth, Wendover. HP22

Mrs Boyle, Hazlemere. HP15

A truly fantastic service. Norman arrived very promptly and was a pleasure to have in my house….and my oven now looks like new- thank you!

Mrs Boyle, Hazlemere. HP15

Peter Middleton, Beaconsfield. HP9

We have always had an excellent service from OVENU which is why we keep asking you to help us.

Peter Middleton, Beaconsfield. HP9

Mr Colin Brown, Stokenchurch. HP14

Arrived on time. First class service. Will use again.

Mr Colin Brown, Stokenchurch. HP14

Angela Waterford of Vine Lane writes;

I have been using OVENU for several years and have always been delighted with the service. It really is like having a new oven twice a year. Mr. Hogan does a remarkable job, is always punctual and always leaves my kitchen clean. I will continue to use OVENU and have recommended OVENU to my friends and family.

Angela Waterford of Vine Lane writes;

Vivienne Greenfield,Chalfont St Giles. HP8

Excellent service – it will be a joy to use my oven again -it looks new!

Vivienne Greenfield,Chalfont St Giles. HP8

Judith McCormick, Windsor. SL4

Having been highly recommended by local friends, this is the second year I have called upon Norman to give our oven an annual MOT. We are delighted, he arrives on time, cheerful, friendly, clean and tidy and what’s more he does an excellent job. The cooker looks like new, makes me not want to use it but thats not good for his business – so give him a call. Highly recommended! Looking forward to January 2012.

Judith McCormick, Windsor. SL4

Mr Davies, Holmer Green. HP15

Oven looks amazing, as good as new, if not better!! Great friendly service and a very thorough job. I would recommend this service to anyone looking for their oven to be cleaned.

Mr Davies, Holmer Green. HP15

Mrs Nash, Wraysbury. TW19

Norman has been caring for my various appliances for more than 5 years. He has provided an excellent and detailed service to both myself and other members of my family. I highly recommend him as being reliable, efficient, helpful and charming. Not only does my oven look new again, but I have grown to trust the products provided by OVENU.

Mrs Nash, Wraysbury. TW19

Clare Adams, High Wycombe. HP13

Norman always does a great job and I always use him when our tenants move out of our rented properties. Today I treated myself to having my oven done at home !

Clare Adams, High Wycombe. HP13

Mrs. Manley, Great Missenden. HP15

I am extremely pleased with the OVENU service. My oven looks like new again and I will be happy to recommend this service to my friends and family. I am delighted.

Mrs. Manley, Great Missenden. HP15

Mr. Abbott,  High Wycombe. HP12

The service provided was on time, clean, courteous, and professional. I would recommend your services to any of my family and friends.

Mr. Abbott,  High Wycombe. HP12

Valerie Fogg, High Wycombe. HP13

I have always been very pleased with my oven cleaning and look forward to seeing Norman who is very good, friendly and pleasant to talk to.

Valerie Fogg, High Wycombe. HP13

Mrs. Ericson, High Wycombe. HP11

Amazed by the results !! Wish I’d heard of OVENU sooner. Thank you for an excellent job.

Mrs. Ericson, High Wycombe. HP11

Lesley Bantock, Jordans. HP9

Lovely job – sparkling oven ! Will definately use again.

Lesley Bantock, Jordans. HP9

Mr. Tony Woolford, RAF Halton. HP22

Fantastic service – well worth the money and saves me HOURs of toil. Many thanks.

Mr. Tony Woolford, RAF Halton. HP22

Mrs. Dawn Best,  RAF Walters Ash. HP14

A very good, thorough service…….lovely and clean.

Mrs. Dawn Best,  RAF Walters Ash. HP14

Mrs. Ewing, High Wycombe. HP13

Excellent service, left the oven looking sparkly like new. Would definately recommend and use again. Many thanks.

Mrs. Ewing, High Wycombe. HP13

Mrs. Andrews, High Wycombe. HP13

Great ! Brilliant ! Super service – prompt and efficient.

Mrs. Andrews, High Wycombe. HP13

Mrs. Hiscock, Worminghall. HP18

First Class service. Norman comes twice a year and my Range cooker still looks like new after nine years.

Mrs. Hiscock, Worminghall. HP18

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.